What should an employee do if they encounter a conflict with a coworker?

Addressing the issue directly and seeking mediation if necessary is a proactive approach to conflict resolution that fosters communication and understanding between the parties involved. When employees confront the situation head-on, they have the opportunity to clarify misunderstandings, express their feelings, and work towards a resolution in a constructive manner. This can lead to improved relationships and a more harmonious work environment.

Engaging in direct communication helps prevent the conflict from escalating further and demonstrates a commitment to finding a resolution that is satisfactory for both parties. If, after addressing the issue, the conflict remains unresolved, involving a mediator can help facilitate the conversation in an impartial manner, ensuring that all viewpoints are considered and that a fair outcome is pursued.

In contrast, other approaches may not be as effective in resolving the underlying issues. For instance, reporting to human resources might be appropriate in severe cases, but immediate escalation may not be necessary or beneficial for every conflict. Avoiding confrontation can lead to unresolved feelings and increased tension, while discussing the matter with coworkers may spread the conflict rather than resolve it. Thus, directly addressing the issue with the coworker is the most constructive path forward.