What is the procedure for reporting IT issues at Breeze?

The procedure for reporting IT issues at Breeze involves submitting a ticket through the IT support system. This approach is important because it ensures that all issues are documented and tracked systematically. Submitting a ticket allows the IT team to prioritize and manage requests effectively and ensures that no issues are overlooked or lost in informal communication.

Using the IT support system also allows for a standardized process, where team members can provide the necessary details about the issue, which aids in quicker resolution. This structured method enhances accountability and helps in maintaining records of all IT-related issues, making it easier to identify recurring problems and improve overall service quality.

On the other hand, notifying a colleague in passing may lead to miscommunication, while calling an IT manager directly can disrupt their schedule and may not guarantee that the issue gets properly recorded. Waiting for the next team meeting could delay the resolution of critical IT issues, which could hinder productivity. Therefore, using the IT support system is the best practice for efficiency and effectiveness in addressing IT problems.