What constitutes a formal complaint at Breeze?

A formal complaint at Breeze is characterized by a written report that clearly outlines a grievance against a policy or individual. This format is essential because it provides a documented account of the issue at hand, ensuring that it can be addressed appropriately and through established procedures. Written complaints allow for specific details to be included, such as the nature of the grievance, the individuals involved, and any relevant context or evidence. This structured approach helps the organization to take the grievance seriously and to investigate it thoroughly.

In contrast, other options like an email expressing dissatisfaction or a verbal complaint to a manager do not fulfill the criteria for a formal complaint as they may lack the necessary detail or documentation required for formal processes. Additionally, a suggestion submitted through a feedback form is aimed at improvement rather than addressing a specific grievance and therefore does not meet the definition of a formal complaint.