How often must we inform guests during a delay on the tarmac?

The requirement to inform guests about delays on the tarmac every 15 minutes is rooted in ensuring transparency and maintaining communication during what can be a frustrating experience for passengers. Regular updates help manage expectations, alleviate anxiety, and keep passengers informed about the status of their situation.

This guideline is not only a best practice in customer service but can also be tied to regulatory standards set by aviation authorities that emphasize passenger rights and comfort during delays. By adhering to this 15-minute periodic communication, airlines demonstrate a commitment to keeping passengers informed, thus fostering a positive relationship even amid inconveniences.

The other options suggest intervals that are either too frequent or too infrequent for effective communication. For instance, updates every 10 minutes could lead to unnecessary clutter and confusion, while updates every 20 minutes or just once an hour may leave passengers feeling neglected or uninformed during prolonged delays. Therefore, the 15-minute interval strikes a balance that enhances passenger experience while still being manageable for airline staff.