How many times can the LAST procedure be performed during a single guest interaction?

The LAST procedure, which stands for Listen, Acknowledge, Solve, and Thank, is designed to address guest concerns effectively during an interaction. Performing this procedure twice allows you to fully engage with the guest, understand their needs, and offer solutions. The first time, you may assess the guest's issue and provide an initial response or resolution. The second application allows for further clarification or an additional solution to ensure the guest feels heard and valued.

While it might seem beneficial to perform it multiple times, doing it more than twice could lead to redundancy or frustration, as it may indicate that their concerns are not being effectively addressed. Thus, the structure of the LAST procedure aims for a concise and impactful interaction, ideally capped at two iterations to maximize clarity and satisfaction while maintaining the engagement level of the guest.